All classes are 30mins with the exception of Minisquad being 45mins.
How many participants?
Preschool classes are 4-5, School age are 5-6, Stroke classes & Squads may have more (contact your preferred site for specific sizes as they do vary by pool taking into account depth, safety and space available).
How old do pupils have to be?
Baby classes start from 6 months old. There is no upper limit.
Do I need to get in with my child?
Only for the parent & child classes, 6months - approx 3 years.
Can my child wear nappies in the pool?
Only approved swimmers nappies should be worn. Disposable swim nappies are available for purchase from reception.
Can my child swim before or after their lesson?
This will depend on whether space is available and if your preferred location offers public swimming. Read more on our available public times by clicking here.
What if my child is sick?
Make up lessons are available for sickness only and are subject to availability and at the manager's discretion. Missed lessons cannot be used as a credit and are not rolled over term to term.
What if we are going on holiday?
This is at your discretion, your space in the class will be held for you and charged for whether you attend or choose not to.
What is the non refundable deposit for?
This secures your place in the class and ensures that it is not allocated to someone else. This deposit also covers administration costs.
Are there any discounts?
Contact your preferred location for their policy on discounts.
How do I know if they are progressing?
For Mt. Eden, Kelston and Massey pools mid-term reports are emailed at week 6 of each term. These detail the skills being worked and the child's progress, as well as a forecast for what class they will be in next term. New Windsor sends out reports every 2 months.
What if my child is not progressing?
Sometimes children to take time to master some skills. If you are concerned advise reception who will follow up your concern with the relevant instructor.
Can I change classes / days?
This is at the discretion of the Swim School and may incur an administration fee. If possible changes are usually accommodated.
What experience / training do the instructors have?
All our instructors receive comprehensive in-house training including theory and practical sessions and are not rostered on until they have shown competence to teach at the various levels. Instructors are also required to attend regular training sessions and are performance assessed each term. To read more click here.
Is the water tested?
Water tests are conducted several times per day and also include regular microbiological testing.