I can't see my children's details
If you're a current customer you must register for the portal using the same email address as we have on our system. If you can't see the details you have possibly created a duplicate account so please check in with the office at your pool, who can help to fix this.
The portal won't let me book a make up
You can only book make up lessons up up to 7 days in advance, and when there are no fees owed.
I want to cancel lessons I know we're missing in 2 months as we're away on holiday, but I can't
The portal will only let you 'cancel' lessons (i.e. report an absence) up to 28 days in advance.
I've accidentally changed my day/time permanently but I only wanted to do it for one week
The 'Change Day & Time' button is for permanent changes only. To change a class time for one week only, you need to click on the date you can't attend in 'Upcoming Bookings' and click 'Unable to Attend'. This will create you a Make Up Voucher from which you can book into another class as a make up.
I want to stop lessons, can I cancel through the portal?
You need to contact the office at your pool to cancel lessons. Please note: 2 weeks notice is required to stop lessons.
I want to see my invoices and receipts but can't find them
Go to Billing and 'show closed invoices'. This will show you all invoices that have been paid and the dates and by what payment method. Any outstanding invoices are shown at the top of the Billing page.
How do I know what period the invoice is for
Our system charges by calendar month and the fees are due on the 1st e.g. if it says 1/11/18 that means the amount shown is for November lessons. If you start lessons part way through a month it will show the date of the first lesson e.g. 21/10/18.
Can I download the portal in the App Store
Unfortunately not as the portal isn't built as an app. You can, however load it as a shortcut onto your desktop or home screen of your phone or tablet for easy, quick access. See below on how to do this:
Click the share icon at the bottom of your browser > click Add to Homescreen > Rename to DGSS Portal
Click the icon shown below > click Add to Homescreen > Rename to DGSS Portal
Drag the web address onto the desktop > Rename DGSS Portal
For any help or troubleshooting issues related to the portal please come and see us at the office when you're next at the pool and we can help out or contact one of our sites.