Latest News: Covid-19 Updates

Covid-19 Update: 31st August 2021 

 
It’s been two weeks since we closed our doors and put your lessons on hold as of yesterday it has now been confirmed that we will closed for at least another two weeks due to lockdown.
 
Our Dean Greenwood Swim School facilities will continue to be closed and lessons have been cancelled for this period. 
Please find below information regarding your upcoming bookings:
 
What is happening for bookings in September? 
  • For the time being we have cancelled all classes in September, until such time we are able to reopen. Don’t worry your day and time is reserved and will resume as normal as soon as we can.

  • Any regular booked classes will be shown as cancelled on the portal and you will not be charged for these classes. 

  • Once we are able to reopen we will notify you that we are able to do so and what this means for your bookings.

  • Any credits from August have already been applied to your account and will be applied to any future fees.

What if I am on Automatic Payment? 
  • If you are currently on Automatic Payment, we will paused all future payments until we are able to resume lessons at alert level 2. This means you will not be charged for September until we have an opening date. Any accumulated credits would then we applied first before any payment is due.

  • Once we are able to confirm a reopening date we will advise you when payments will be deducted, providing at least 48 hours notice.

What will happen to make up lessons? 
  • All make-ups currently in the system will have an extension added onto the expiry date that matches the time length of a lockdown where DGSS cannot operate. This will only show on your portal once we have a reopen date.

Customer Portal Info
  • Customers will be unable to make any changes to their bookings or book make up lessons through their portal at this stage. If you are wanting to change the day and time of your booking permanently, please email us. We will let you know once you are able to make changes on the portal.

  • If you need to access the customer portal please click here.

How can we communicate with you during the closedown?
  • Should you need to get in touch with us we are still available on phone or email Monday-Friday during our closedown period. You can also visit our website to check out our latest news or follow us on Facebook for further updates.

Remember to keep safe and reach out if you have any questions.
 
Kind regards,
 
DGSS Team

Covid-19 Update: 24th August 2021 

As you will be aware yesterday the New Zealand Government announced that Auckland will remain in Alert Level 4 for another 7days until 11.59pm on Tuesday 31st August.

All Dean Greenwood Swim School facilities will continue to be closed and lessons have been cancelled for this period. Following our communication from last week, please see below some updated information regarding your bookings:


What will happen to bookings during lockdown?

  • There will be no classes running during lockdown at Level 3 or 4. Any regular booked classes will be cancelled, and credits will be applied to your account. You will be able to see the credit for this coming week on your portal from 27th August.

What if I am on Automatic Payment?

  • If you are currently on Automatic Payment, we will pause all future payments until we are able to resume lessons at alert level 2. This means you will not be charged for September until we have an opening date. Any accumulated credits would then we applied first before any payment is due.

  • Once we are able to confirm a reopening date we will advise you when payments will be deducted, providing at least 48 hours notice.

What will happen to make up lessons?

  • All make-ups currently in the system will have an extension added onto the expiry date that matches the time length of a lockdown where DGSS cannot operate. These dates will automatically be adjusted by 27th August.

Customer Portal Info

  • Customers will be unable to make any changes to their bookings or book make up lessons through their portal at this stage. If you are wanting to change the day and time of your booking permanently, please email us. We will let you know once you are able to make changes on the portal.

  • If you need to access the customer portal please click here.

When will lessons resume?

  • Once we have more information from the NZ Government, we will advise customers when they can return. This is usually at Level 2 and we will have specific health & safety guidelines that we will meet to ensure our customers and staff are kept safe.

How can we communicate with you during the closedown?

  • Should you need to get in touch with us we are still available on phone or email Monday-Friday during our closedown period. You can also visit our website to check out our latest news or follow us on Facebook for further updates.

If you have any further questions or queries, please contact us via email.

Take care, stay safe and we will be in touch soon.

Kind regards,
DGSS Team


Covid-19 Update: 18th August 2021

We hope that your first day of lockdown is going okay and you and your family are keeping safe.

As you will be aware yesterday the New Zealand Government announced that Auckland will be in Alert Level 4 for the next 7 days. All Dean Greenwood Swim School facilities will be closed and lessons have been cancelled while we are in lockdown.

Please see below helpful FAQ’s about your bookings:

What will happen to bookings during lockdown? 

  • There will be no classes running during lockdown at Level 3 or 4. Any regular booked classes will be cancelled, and credits will be applied to your account. You will be able to see the credit on your portal from 20th August.

What will happen to make up lessons? 

  • All make-ups currently in the system will have an extension added onto the expiry date that matches the time length of a lockdown where DGSS cannot operate. These dates will automatically be adjusted by 20th August. 

Customer Portal Info

  • Customers will be unable to make any changes to their bookings or book make up lessons through their portal at this stage. If you are wanting to change the day and time of your booking permanently please email us. We will let you know once you are able to make changes.

  • If you need to access the customer portal please click here.

When will lessons resume?

  • Once we have more information from the NZ Government, we will advise customers when they can return. This is usually at Level 2 and we will have specific health & safety guidelines that we will meet to ensure our customers and staff are kept safe.

How can we communicate with you during the closedown?

  • Should you need to get in touch with us we are still available on phone or email Monday-Friday during our closedown period. You can also  follow us on Facebook for further updates.

If you have any further questions or queries, please get in touch with us via email.

Take care, stay safe and we will be in touch soon.

Kind regards,

DGSS Team


Covid-19 Update: 17th August 2021

Following the recent New Zealand Government announcement around Covid-19, Auckland will be moving to at Alert Level 4 for 7 days from 11.59pm tonight. We wish to advise you that all Dean Greenwood Swim School facilities will be closed and lessons have been cancelled while we are in lockdown.

We will be in touch in the next few days via email with further information about your bookings during this time.

We will also be updating our Facebook page with updates and information about the situation.

We hope that you and your family stay safe and keep well and we look forward to seeing you back soon.

DGSS Team

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