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Booking Conditions

Our booking conditions apply at all of our sites at all times and are agreed to at the time of booking


Booking information:

  • DGSS operates a perpetual booking system, meaning that once you have made a booking it will remain at the same time and day on an ongoing basis (including school holidays) until such time as you move up a level or you request to change days/times.
    DGSS also reserves the right to cancel or condense classes that fail to reach a minimum capacity or are seasonal. DGSS will endeavour to find another suitable time for the customer in such circumstances.

Holiday Leave:

  • Each swimmer will be entitled to 4 weeks holiday leave in each 12-month period. This means that we will secure your space during a scheduled holiday free of charge. This must be notified to the swim school before your holiday. This leave is in addition to our normal closedown periods of 3 weeks at Xmas and 1 week during the year.

Progress/Move Ups

  • The swimmers instructor will assess their individual progress on a weekly basis and advise when they are ready to move classes. This information is available via our Customer Portal. At this time it may be necessary to adjust the time and day of their lesson.

Payments

  • All fees are billed on a monthly basis. Your payment will be taken at the time of booking, and then in future will be automatically deducted on the 1st day of each month. DGSS does not accept part-payments for swimming lessons. This payment will continue until DGSS has been advised that the swimming lessons are no longer required. If fees are not received by lesson 2 of each month, your booking will be cancelled until account is brought up to date. This may mean the swimmer loses their space in the class.

  • Our fees are paid monthly via direct debit. This can be set up through our Customer Portal or at reception. Any failed payments will incur a $5 charge for each retry.

  • At least 24 hours notice is required to change an upcoming direct debit payment.

  • There will be no lessons on and you will not be charged for public holidays.

  • DGSS is unable to grant refunds under any circumstances. It is the responsibility of each student and/or their family to attend the lessons they have committed to. Credits will be considered (at the manager’s discretion) only in cases of serious medical incapacity and will be limited to three lessons. A medical certificate will be required.

Make Ups

  • Make up lessons are available for lessons missed as long as DGSS are notified of the absence before the start time of the lesson. These are subject to availability and will have a one month expiry from the date of the original unattended lesson. They can only be used when you have an active booking and cannot be used as payment substitute. Make-ups can't be booked when there are outstanding fees on a swimmer's account. Please note: makeup lessons can only be booked up to 14 days in advance.

Instructors

  • Whilst every effort is made to confirm instructor’s availability, the swim school cannot guarantee a particular instructor will be taking a lesson.​​​​​​

Public Swimming

  • No public swimming is available during swim school hours as the pool is reserved for lessons only.

Booking Cancellation

  • If you wish to stop swimming at any time, a minimum of 2 weeks notice is required which needs to be advised to the swim school reception. Please note: there are no refunds after the start of a month and fees have been paid.

Class Cancellations
DGSS reserves the right to:

  • Permanently cancel a class where required due to instructor availability or class requirements. In this case, we will work with families to find a suitable alternative class where possible.

  • Cancel a class on a one-off basis, in which case a make-up lesson will be offered.

  • Cancel lessons due to pool repairs or maintenance. Where a closure extends over an extended period of time, a credit will be offered.

Holiday Programme Bookings

  • Any Holiday Program Lessons must be paid in full at the time of booking.
    There are no make up lessons for missed or cancelled classes.
    Please note: children under the age of 8years must have an adult or guardian (over 16years old) on site for the duration of the program.

Parental Supervision

  • The Dean Greenwood Swim School (DGSS) complies with the Health & Safety at Work Act 2015 and has systems and procedures in place to provide a safe environment.
    Parents and caregivers do have a role to play in these procedures:
    There is no running in the pool area.
    Children must not enter the water before the instructor has asked them to.
    Children under the age of 8 must be actively supervised by a parent/caregiver over 16.

Swimwear

  • While DGSS understands there are cultural sensitivities towards swimwear wearing rash shirts and board shorts does create a large amount of drag and will inhibit the learning of swimming skills. This sort of swimwear is great for the beach and for protection from the sun but will make learning to swim difficult. A range of swimwear is available from DGSS Swim Shops.

Photography

  • DGSS understands there are times when family members wish to take photos of their swimmers.
    Please be aware that others may not wish to be in the photo or video. Please discuss your wish to record images with the site manager and they will assist in advising other swimmers and parents. At no time are cameras of any description permitted in the changing areas.

Competitive Squads

Promotions - $10 Lesson Special

For our Terms & Conditions for our $10 Lesson Special, please click here for details.

Promotions - Refer A Friend

  • $10 credit will be given to the customer who referred us, once the new customer has been with us for 4 lessons (1 month). This only is valid for new customers who have not been booked with DGSS in the last 2 years.
    $10 credits are only given to one per new family referred not individual students. Credits are not given to joining family members, only new families.