DGSS operates a perpetual booking system, meaning that once you have made a booking it will remain at the same time and day on an ongoing basis (including school holidays) until such time as you move up a level or you request to change days/times.
DGSS also reserves the right to cancel or condense classes that fail to reach a minimum capacity or are seasonal. DGSS will endeavour to find another suitable time for the customer in such circumstances.
Each swimmer will be entitled to 4 weeks leave in each 12 month period. This means that we will secure your space during a scheduled holiday free of charge. This must be notified to the swim school before your holiday. This leave is in addition to our normal closedown periods of 3 weeks at Xmas and 1 week during the year.
The swimmers instructor will monitor their individual progress on a weekly basis and advise when they are ready to move classes. This information is available via our Customer Portal. At this time it may be necessary to adjust the time and day of their lesson.
All fees are billed for on a monthly basis, and must be paid before the first lesson of the month. DGSS does not accept part-payments for swimming lessons. This payment will continue until DGSS has been advised that the swimming lessons are no longer required. If fees are not received by lesson 2 of each month your child will be unable to continue their lessons until the account is brought up to date. This may mean the swimmer loses their space in the class.
There will be no lessons on, and you're not charged for public holidays.
DGSS is unable to grant refunds under any circumstances. It is the responsibility of each student and/or their family to attend the lessons they have committed to. Credits will be considered (at the manager’s discretion) only in cases of serious medical incapacity, and will be limited to 3 lessons. A medical certificate will be required.
Make up lessons are available for lessons missed as long as DGSS are notified of the absence either before the lesson, or within 24 hours. However, these are subject to availability and at the manager’s discretion. They will have a one month expiry. They can only be used when you have an active booking and cannot be used as payment substitute. Make-ups can't be booked when there are outstanding fees on a swimmer's account. Please note: make up lessons can only booked within 7days.
Whilst every effort is made to confirm instructor’s availability, the swim school cannot guarantee a particular instructor will be taking a lesson.