The following booking conditions apply at all of our sites:
 

• DGSS operates a perpetual booking system, meaning that once you have made a booking it will remain at the same time and day on an ongoing basis (including school holidays) until such time as you move up a level or you request to change days/times.
  DGSS also reserves the right to cancel or condense classes that fail to reach a minimum capacity or are seasonal. DGSS will endeavour to find another suitable time for the customer in such circumstances.

• Each swimmer will be entitled to 4 weeks leave in each 12 month period. This means that we will secure your space during a scheduled holiday free of charge. This must be notified to the swim school before your holiday. This leave is in addition to our normal closedown periods of 3 weeks at Xmas and 1 week during the year.

• The swimmers instructor will monitor their individual progress on a weekly basis and advise when they are ready to move classes. This information is available via our Customer Portal. At this time it may be necessary to adjust the time and day of their lesson.

• All fees are billed for on a monthly basis, and must be paid before the first lesson of the month. DGSS does not accept part-payments for swimming lessons. This payment will continue until DGSS has been advised that the swimming lessons are no longer required. If fees are not received by lesson 2 of each month your child will be unable to continue their lessons until the account is brought up to date. This may mean the swimmer loses their space in the class.

• There will be no lessons on, and you're not charged for public holidays.

• Make up lessons are available for lessons missed as long as DGSS are notified of the absence either before the lesson, or within 24 hours. However, these are subject to availability and at the manager’s discretion. They will have a one month expiry. They can only be used when you have an active booking and cannot be used as payment substitute. Make-ups can't be booked when there are outstanding fees on a swimmer's account.

• Whilst every effort is made to confirm instructor’s availability, the swim school cannot guarantee a particular instructor will be taking a lesson.​​​​​​

• No public swimming is available during swim school hours as the pool is reserved for lessons only.

 

• If you wish to stop swimming at any time, a minimum of 2 weeks notice is required which needs to be advised to the swim school reception. Please note: there are no refunds after the start of a month and fees have been paid.

 

• If signing up to Automatic Payment you will receive 4% discount on your fees (only applicable to regular, weekly lessons and no discount applies to holiday programmes, private lessons or squads). 

Parental Supervision
The Dean Greenwood Swim School (DGSS) complies with the ACC Poolsafe Requirements and has systems and procedures in place to provide a safe environment.
Parents and caregivers do have a role to play in these procedures:
                There is no running in the pool area.
                Children must not enter the water before the instructor has asked them to.
                Children under the age of 8 must be actively supervised by a parent/caregiver over 16.
  
Swimwear
While DGSS understands there are cultural sensitivities towards swimwear wearing rash shirts and board shorts does create a large amount of drag and will inhibit the learning of swimming skills. This sort of swimwear is great for the beach and for protection from the sun but will make learning to swim difficult. A range of swimwear is available from DGSS Swim Shops. DGSS recommends the following:
Girls       Speedo type togs (no bikinis, rash shirts or board shorts) and goggles and swim caps
Boys      Speedo type briefs or shorts, lined nylon shorts, goggles and caps.
 
Photography
DGSS understands there are times when family members wish to take photos of their swimmers.
Please be aware that others may not wish to be in the photo or video. Please discuss your wish to record images with the site manager and they will assist in advising other swimmers and parents. At no time are cameras of any description permitted in the changing areas.