CUSTOMER FEEDBACK

Hi Dean

Ryan and Lance have had about 10-12 lessons at your swim school now, and we wanted to let you know that we couldn’t be more impressed.

The calibre of your instructors is excellent. 

I have noticed in particular the way they have eye contact with the children when they are speaking to them or giving instructions, making sure they have the children’s attention, and the way they will stop a child to correct technique and put a stop to mucking about.

I watched one of the younger female instructors deal with an upset and difficult child this afternoon – she did a great job (even when the mother made things more difficult by going to the side of the pool).

We are rapt with the progress the boys have made!

I have had interaction with staff in the office over the last couple of sessions as you have not been here, and again the service has been brilliant, very friendly and professional.

Please pass on to all your staff they are doing a really great job!  We really enjoy coming to swimming, it is a pleasure.

Best regards

Wendy and Phil Taylor