| How long are the classes? |
| Most classes are 30 minutes long. |
| How many participants? |
| Preschool classes are 4-5, School age are 5-6, Stroke classes & Squads may have more. |
| How old do pupils have to be? |
| Baby classes start from 6 months old. There is no upper limit. |
| Do I need to get in with my child? |
| Only for the parent & child classes, 6mnths - 3.5yrs. |
| Can my child wear nappies in the pool? |
| Only approved swimmers nappies should be worn. Disposable swim nappies are available for purchase from reception. |
| Can my child swim before or after their lesson? |
| This will depend on whether space is available, generally this is not possible. |
| What if my child is sick? |
| 1 makeup lesson is available for illness in any 3 month period, and depends upon space being available. |
| What if we are going on holiday? |
| This is at your discretion, your space in the class will be held for you whether you attend or choose not to. |
| What is the non refundable deposit for? |
| This secures your place in the class and ensures that it is not allocated to someone else. This deposit also covers administration costs. |
| Are there any discounts? |
| Because the bookings are monthly there are no discounts available. |
| How do I know if they are progressing? |
The swimmers will be moved up to the next level once they have mastered all the skills at their current level.
This will be assessed by the instructor each week. Please enquire at reception if you are concerned. |
| What if my child is not progressing? |
| Sometimes children to take time to master some skills. If you are concerned advise reception who will follow up your concern with the relevant instructor. |
| Can I change classes / days? |
| This is at the discretion of the Swim School and may incur an administration fee. If possible changes are usually accommodated. |
| What experience / training do the instructors have? |
| All our instructors receive comprehensive in-house training including theory and practical sessions and are not rostered on until they have shown competence to teach at the various levels. Instructors are also required to attend regular training sessions and are performance assessed each term. |
| Is the water tested? |
Water tests are conducted several times per day and also include regular microbiological testing.
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