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Frequently Asked Questions.
Dean Greenwood Swim School
How long are the classes? Baby classes can be
20 minutes.
Most classes are 30 minutes
How many participants? Preschool classes are
4-5, school age are 5-6, stroke classes & squads may have more.
How old do pupils have to be? Baby classes
start from 6 months old. There is no upper limit.
Do I need to get in with my child? Only for
the parent/child classes, 6 months - 3.5yrs
Can my child wear nappies in the pool? Only
approved swimmers nappies should be worn.
Can my child swim before or after their lesson?
This will depend on whether space is available, generally this is not
possible.
What if my child is sick? There is one (1) makeup
lesson per term for illness. You must advise the Swim School before the
lesson that your child will not be attending due to illness.
What if we are going on holiday? This is at
your discretion, your space in the class will be held for you whether you
attend or choose not to.
What is the non refundable deposit for? This
secures your place in the class and ensures that it is not allocated to
someone else.
Are there any discounts? The first swimmer per
family pays full price, other siblings receive a 10% discount if paid in the
1st week.
How do I know if they are progressing? You
will receive a mid term report which will indicate how they are going and if
they are likely to move up next term.
What if my child is not progressing? Sometimes
children take time to master some skills. If you are concerned advise
reception who will Follow up your concern with the relevant instructor.
Can I change classes / days? This is at the
discretion of the Swim School and may incur an administration fee. If
possible changes are usually accommodated.
What experience / training do the instructors have?
All our instructors receive comprehensive in-house training including theory
and practical sessions and are not rostered on until they have shown
competence to teach at the various levels. Instructors are also required to
attend regular training sessions and are Performance assessed each term.
Is the water tested? Water tests are conducted
several times per day and also include regular microbiological testing.
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